Delivery, Refunds & Returns.
FishFrenzy Bait Co – Delivery, Refunds & Returns Policy
Last updated: 25 August 2026
Delivery areas
We currently deliver to:
- Mainland UK
- Most areas of Scotland
- Northern Ireland
- Isle of Wight
Some remote locations may be unavailable or may require an additional delivery charge.
Dispatch
Orders are dispatched Monday to Wednesday only.
Our weekly order cut-off is Tuesday at 8:00pm.
Orders placed by 8:00pm Tuesday will normally be dispatched during that week’s Monday–Wednesday dispatch period.
Orders placed after the Tuesday 8:00pm cut-off will be held for the following week’s dispatch period.
We do not normally dispatch orders on Thursdays, Fridays, Saturdays or Sundays.
Delivery charges
Courier charges start from £12.50.
The applicable delivery charge is shown at checkout and may vary depending on destination, parcel size, weight and delivery service.
Courier delays & missed deliveries
Once an order has been dispatched, it is handed to the selected courier for delivery.
Delivery dates and times are estimates unless a specific guaranteed delivery service has been agreed.
FishFrenzy Bait Co does not provide refunds solely because a courier is delayed, a delivery attempt is missed, or the courier changes its delivery schedule where this is outside FishFrenzy Bait Co’s control.
Where a delivery problem occurs, we will provide reasonable assistance with tracking the parcel and contacting the courier to help resolve the issue.
Customers are responsible for providing a complete and accurate delivery address and making reasonable arrangements to receive their order.
Incorrect delivery details
If an order cannot be delivered because the customer has provided an incorrect, incomplete or unsuitable delivery address, FishFrenzy Bait Co cannot accept responsibility for the resulting delivery failure.
Any additional delivery costs required to re-send an order may be charged to the customer.
Refunds are not provided for delivery failures caused by incorrect or incomplete delivery information supplied by the customer.
Frozen & perishable products
Our bait is frozen and perishable.
Customers should ensure they are able to receive their order and place products into suitable frozen storage as soon as reasonably possible after delivery.
FishFrenzy Bait Co cannot accept responsibility for deterioration caused by inappropriate storage or handling after delivery.
Change of mind
Due to the frozen and perishable nature of our products, we do not accept returns or provide refunds where a customer simply:
- Changes their mind
- No longer requires the bait
- Orders the wrong product
- Is unable or unwilling to receive the delivery
Damaged, incorrect or faulty orders
If you believe there is a genuine problem with your order, please contact us promptly with your order number and photographs where appropriate.
We will assess the circumstances and, where an issue is found to be our responsibility, provide an appropriate remedy in accordance with applicable consumer law.
Statutory rights
Nothing in this policy removes or limits any statutory consumer rights that cannot legally be excluded.
Contact
For delivery, refund or returns enquiries:
Info@fish-frenzy.co.uk